Consider all orders are final and complete once you hit the pay button. If you absolutely must cancel or change your order in any way, you may do so by emailing us within 24 hours of the time the order has been completed.
Due to the nature of our products, we can not accept any returns or exchanges, and refunds will only be given out at our discretion in very specific circumstances.
It is unsanitary to resell returned underwear and it's morally wrong to throw it away. If we were to take returns, we COULD NOT RESELL THEM. Each pair is handmade with care, and we can not afford to run like a big business. We always do what we can to make things right under extenuating circumstances.
Please find someone who will love your pair and consider gifting it to them, rather than tossing it out.